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MasterMine stops during "initializing"

Article ID: 31680

Question
Application appears to freeze immediately after selecting Open or Create in the Launch dialog, or double-clicking selected report to open.

Answer

1. Check for service releases for Microsoft Excel.  This is a known issue for Excel 2010 SR1.  Install later service packs.

2. Check for COM add-ins installed in Excel which might conflict with MasterMine.  Users often have more Add-ins installed than they use, including old, non-functional ones.

To turn off add-ins in Excel (depending on version), click "File", "Options", and "Add-ins".  Then use the Add-in manager dialog (in 2010, this is lower central in the Add-ins dialog) to manage (uninstall or temporarily turn off) selected add-ins. Be sure especially to look at COM add-ins.


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Views: 1668 Created on: Nov 15, 2016

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