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Help file in MasterMine for QuoteWerks does not display when using Internet Explorer 8 (IE8) or higher.

Article ID: 31681

Question
Help file in MasterMine for QuoteWerks does not display when using Internet Explorer 8 (IE8) or higher.

Answer
Microsoft recently released a security patch that makes it impossible to view CHM files that are stored on a network drive (as opposed to CHM files stored on your own computer). The help file will appear, but instead of the topic text you will see an error message ""this page cannot be displayed"". The security patch and its effects are fully described on Microsoft's web site at http://support.microsoft.com/kb/896358 If you trust all the computers on your LAN or intranet (and the people using them), you can lower the restrictions on the Local Intranet zone to allow CHM files to be displayed with the following steps: 1. Click Start, click Run, type regedit, and then click OK. 2. Locate and then click the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions If this registry subkey does not exist, create it. 3. Right-click the ItssRestrictions subkey, point to New, and then click String Value. 4. Type MaxAllowedZone, and then press Enter. 5. Right-click the MaxAllowedZone value, and then click Modify. 6. In the Value data box, type 2, and then click OK. 7. Quit Registry Editor. If this solution does not work for you, please see http://support.microsoft.com/kb/896358 for alternatives."

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Views: 1655 Created on: Nov 15, 2016

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